Refund Policy for Sorai Video

At Sorai Video, we strive to provide the best experience for our users. We understand that circumstances may change and you may need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

  • Refund requests must be submitted within 3 days of your purchase. After this deadline, we will not be able to process any refund requests.
  • If you have used more than (including) 2 credits, you are not eligible for a refund regardless of the purchase date.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

  1. Make sure you have canceled the subscription corresponding to the payment on the subscription management page to avoid further charges.
  2. Ensure your request is submitted within 3 days after payment.
  3. If you are certain you need to request a refund, please go to the refund request form page, select the item for refund, fill in the reason for refund in detail, and submit your request. Note: You must provide a genuine reason for the refund, otherwise your request will not be approved.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the result as soon as possible. If approved, your refund will be processed through your original payment method.

Important Notes

  • After you submit a refund request, your paid credits will be locked and cannot be used until you cancel the refund request or the refund approval is rejected.
  • If you request a refund after using any paid credits (even just 1 credit), your account will no longer be able to purchase any paid subscriptions.
  • If you request a refund without having used any paid credits, it will not affect your ability to purchase subscriptions in the future.
  • Regardless of whether you request a refund, you can continue to use the free credits and free features in your account.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we recommend that you review it regularly.